FAQ ON MYTO 2020

Q. What is MYTO?

A. MYTO is an acronym for multi-year tariff order a tariff model designed by NERC that is incentive based regulation to ensure that the worst performance are called certain benchmarks that are determined in the industry both technical and non-technical to ensure that the industry has a cost-reflective tariff which allows the power sector to be properly funded and functional ,it is also expected to ensure that we have minor reviews of these parameters biannually and then we have extraordinary tariff review. These are the two parameters under can be changed.

Q. What does M207, MYTO 2020 mean for PHED?

A. The order MYTO 2020 is an order that has brought in the service band tariff that we have today and it is largely variant from the previous tariffs that PHED has had. It has defined the market into 5 bands. It means that the Discos can charge tariff that is reflective of the service.

Q. What are the Bands?

A. The Service Reflective Tariff plan is as shown below;
1. Band A – Customers who receive minimum of 20 hours per day.
2. Band B – Customers who receive  minimum of 16 hours per day
3. Band C -   Customers who receive minimum of 12 hours per day
4. Band D – Customers who receive  minimum of  8 hours per day
5. Band E – Customers  who receive minimum of  4 hours  per day
*Note: Bands D and E are not affected by this tariff review.

Q. When was the tariff reviewed?

A. TAfter extensive process of consultation, the reviewed took effect September 1, 2020.

Q. How do I know my band?

A. The uniqueness of the service band, 2020 has been such that Port Harcourt Electricity Distribution, plc. has classified their respective feeders. Feeders mean lines in which PHED uses to distribute power supply to customer. The feeders are divided into the 5 band classes. Below are the changes that have been made to the tariff classes.

Q. What does M207, MYTO 2020 mean for PHED

A. The order MYTO 2020 is an order that has brought in the service band tariff that we have today and it is largely variant from the previous tariffs that PHED has had. It has defined the market into 5 bands. It means that the Discos can charge tariff that is reflective of the service.

Q. What does M207, MYTO 2020 mean for PHED

A. The order MYTO 2020 is an order that has brought in the service band tariff that we have today and it is largely variant from the previous tariffs that PHED has had. It has defined the market into 5 bands. It means that the Discos can charge tariff that is reflective of the service.

Q. What does M207, MYTO 2020 mean for PHED

A. The order MYTO 2020 is an order that has brought in the service band tariff that we have today and it is largely variant from the previous tariffs that PHED has had. It has defined the market into 5 bands. It means that the Discos can charge tariff that is reflective of the service.

BEFORE

AFTER

Residential Customers - R1,R2,R3

Non - Demand Customers - Non MD

Commercial Customers - C1,C2,C3

Maximum Demand Customer 1- MD1

D1,D2,D3

Maximum Demand Customer 2 - MD2

A1,A2,A3

 

  

Q. Can my band be changed? What if I don’t accept my band?

A. At the moment, the order for MYTO does not allow band change. It is expected that the minor review that may come up in December, 2020 may tolerate band changes.

Q. What is the band change dependent on?

A.It is dependent on PHED improving service on the respective feeders under the bands where the customer belongs.

Q. Why am I in my present band?

A. customer is in his/her present band as a result of where their premises is located as against the infrastructure that Distribution Company need to improve availability.

Q. f I am no more an R2 Customer, what customer class am I now in?

A. R2 customers fall under non-maximum demand customer class. Whether you are in band, A, B or C, you authomatically fall into the non-MD customer class.

Q. Why can’t PHED increase availability on my feeder?

A. In order for PHED to increase availability on a feeder, it will carry out overhaul on the feeders, note that supply comes from TCN and the feeders has been laid according to technical capacities.

Q. What tariff class or band did not change?

A. The band that did not change under the MYTO 2020 remains those customers under band D and E. Those customers who receive a minimum of 8hours a day for band D and 4hours a day for band E because by MYTO 2020, they are receiving less than 12 hours supply.

Q. Is the tariff currently effective?

A. The tariff became effective on September 1, 2020

Q. If I recharge now, what will the tariff be?

A. If you recharge now, depending on the service band you fall under, the tariff became effective for customer under band A,B and C on September 1,2020.

Q. I recharged on 1st September, will PHED back bill me?

A. The Nigerian Electricity Regulatory Commission (NERC) does not allow Distribution Companies to back bill, however if there is a need for PHED to make adjust to ensure that that the tariff which was used in vending is reflective of the existing MYTO, 2020.

Q. Why am I paying more?

A. The customer is paying more because the tariff is now being approved to be service reflective. It is not yet a cost reflective tariff. As at today, given the tariff sculpting, the cost reflective tariff for PHED is N64.82. The highest tariff under the service reflective tariff remains N55.02.

Q. Some big men in my area can afford the new tariff, what happens to those who cannot afford it within the band?

A. This is bound to happen however we strongly advise that customers to practice energy efficiency in order to conserve energy and save money.

Q. When will PHED increase availability in my area?

A. PHED is currently having consultations with various clusters of customers within the band to see those who will like to increase the availability that they have. This is known as PHED premium service.PHED will take into cognizance the cost of investing in the area as this will reflect on the tariff when it is done.

Q. If a particular feeder has 2hours availability and another has 4hours, how will it be measured since they are under the same band?

A.The same tariff applies to the customers is the same,however based on availability of supply, their consumption and charge may vary.

Q. What if my area happens to be on the lower band today,will it continue to be that way or can it improve?

A. From now till December, 2020, there will be no movement in bands, however PHED will work towards receiving feedbacks from customers who may be willing to move to the next level of band. PHED will then work towards making an investment to meet such request.